Frequently Asked Questions About Comfy Wear 適心安
comfywearhk.com關於我們 新型肺炎疫情初期，口罩供應嚴重短缺，創辦人不忍心見到香港市民為了口罩大排長龍和需要支付高昂的費用,決心成立口罩工廠希望填補無本地口罩生產廠的空白，在疫情依然嚴峻之時解決了香港的燃眉之急，並為香港打贏這場抗“疫”持久戰增添了一份底氣。 品牌故事 Comfy Wear （舒適.呵護）正如我們品牌名字，我們的口罩無論系大小和材質都適合社會上不同人的需求，同時亦有印有不同的顏色和花紋，做到每個人都comfortable wear 和 Fashionable wear 。我們選取了最親膚的材料，令到佩戴者在濕熱的香港，也能舒適的佩戴。對於皮膚敏感人士更是最佳的選擇。
I have never heard of Comfy Wear 適心安, and am concerned about making a purchase. Are they trustworthy?
Sponsored Content
I placed an order with Comfy Wear 適心安, but have not received my item. What should I do?
Sponsored Content
I have an issue with my order from Comfy Wear 適心安, but they are not getting back to me. What can I do?
The most common issues for buyers are undelivered orders and incorrect or damage items delivered. In both cases, it is the responsibility of the merchant to assist in resolving the issue. As such, the first step in such situations should always be to reach out to the merchant for direct assistance, as this is the quickest and most efficient way to get a replacement order or refund processed.
In some cases, unfortunately, the merchant may not respond to your inquiries. Sometimes, the seller may completely "disappear" - you may see that their online store no longer exists. If this happens - stay calm, as there is a good chance you can recover your money through what is called the dispute process.
The first thing you'll need to do is locate your credit card or PayPal statement to identify exactly what dollar amount you were charged, and on what date the charge occured. This is the first bit of information you will need to provide your credit card company or PayPal in order to begin the dispute process.
Once you have located the charge amount and date, you will want to reach out directly to the credit card company or PayPal (whichever you used to make the purchase) to let them know that you would like to file a dispute. Many credit card companies and PayPal will allow you to start this process directly online, but you can also call the number on the back of your credit card to speak with a representative directly.
You will be asked several questions about the situation, such as the reason for your dispute. Most representatives are extremely understanding and friendly, so do not hesitate to start this process as soon as possible!
In our experience, the dispute process generally takes 1-2 months to fully resolve. During this time, however, you will not be financially responsible for the charge. Our only piece of advice is not to over-use the dispute process. Credit card companies and PayPal will keep track of the number of disputes you file. If you file too many disputes, they may begin to identify you as a customer who purchases from unreliable merchants, or as a worst-case scenario, may believe you to be fraudulently reporting undelivered orders.