Frequently Asked Questions About Comfy Wear 適心安
comfywearhk.com關於我們 新型肺炎疫情初期，口罩供應嚴重短缺，創辦人不忍心見到香港市民為了口罩大排長龍和需要支付高昂的費用,決心成立口罩工廠希望填補無本地口罩生產廠的空白，在疫情依然嚴峻之時解決了香港的燃眉之急，並為香港打贏這場抗“疫”持久戰增添了一份底氣。 品牌故事 Comfy Wear （舒適.呵護）正如我們品牌名字，我們的口罩無論系大小和材質都適合社會上不同人的需求，同時亦有印有不同的顏色和花紋，做到每個人都comfortable wear 和 Fashionable wear 。我們選取了最親膚的材料，令到佩戴者在濕熱的香港，也能舒適的佩戴。對於皮膚敏感人士更是最佳的選擇。
I have never heard of Comfy Wear 適心安, and am concerned about making a purchase. Are they trustworthy?
Sponsored Content
I placed an order with Comfy Wear 適心安, but have not received my item. What should I do?
If you placed an order with Comfy Wear 適心安, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that Comfy Wear 適心安 can be reached via email at info@comfywearhk.com. You should be able to locate further contact information on the Comfy Wear 適心安 website, which can be accessed at https://comfywearhk.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.