Frequently Asked Questions About 株式会社SHISEILABO
s-labo.art企業情報 会社名: 株式会社SHISEILABO 代表者: 代表取締役CEO 武山和 会社設立: 2015年2月9日 資本金: 250万円（2021年9月末現在） 本拠所在地: 山形県天童市中里5-12-8 従業員数: 10名（業務委託・顧問含む） 証券コード: 未上場（2022年6月時点） 会計事務所: 港公認会計士税理士事務所ビジネスモデル2.0図鑑 近藤 哲朗 著「あのサービスやあの会社は、そういうことだったのか！」という気づきを与え、ビジネスモデルの概観を整理してくれる1冊。逆説的な考え方のトレーニングになるので、日々の具体例から抽象化を手助けしてくれます。今から起業を考えているという方におすすめの1冊。
I have never heard of 株式会社SHISEILABO, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 株式会社SHISEILABO, but have not received my item. What should I do?
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I have an issue with my order from 株式会社SHISEILABO, but they are not getting back to me. What can I do?
The most common issues for buyers are undelivered orders and incorrect or damage items delivered. In both cases, it is the responsibility of the merchant to assist in resolving the issue. As such, the first step in such situations should always be to reach out to the merchant for direct assistance, as this is the quickest and most efficient way to get a replacement order or refund processed.
In some cases, unfortunately, the merchant may not respond to your inquiries. Sometimes, the seller may completely "disappear" - you may see that their online store no longer exists. If this happens - stay calm, as there is a good chance you can recover your money through what is called the dispute process.
The first thing you'll need to do is locate your credit card or PayPal statement to identify exactly what dollar amount you were charged, and on what date the charge occured. This is the first bit of information you will need to provide your credit card company or PayPal in order to begin the dispute process.
Once you have located the charge amount and date, you will want to reach out directly to the credit card company or PayPal (whichever you used to make the purchase) to let them know that you would like to file a dispute. Many credit card companies and PayPal will allow you to start this process directly online, but you can also call the number on the back of your credit card to speak with a representative directly.
You will be asked several questions about the situation, such as the reason for your dispute. Most representatives are extremely understanding and friendly, so do not hesitate to start this process as soon as possible!
In our experience, the dispute process generally takes 1-2 months to fully resolve. During this time, however, you will not be financially responsible for the charge. Our only piece of advice is not to over-use the dispute process. Credit card companies and PayPal will keep track of the number of disputes you file. If you file too many disputes, they may begin to identify you as a customer who purchases from unreliable merchants, or as a worst-case scenario, may believe you to be fraudulently reporting undelivered orders.