Frequently Asked Questions About 養生．酵素專家｜食品保健｜無毒安心餐桌
qingjingmuyu.com從產地到餐桌讓人安心．真食物，自然之食，身土不二。清淨母語產品由產地直送而來。清淨農場以「萬物共榮」的無私精神，陽光、水、空氣作為媒介，自然地栽種四時蔬果、五穀雜糧…等，堅持不傷害任何在土地裡的生命，在「清淨農法」的慈悲中，營造出生機盎然豐富的生態，農作物質地紮實，更流露出自然甜美的芬芳，更優超越有機、自然農法食材。清淨母語產品，無論是四季蔬果、廚房所需：米、油、竹鹽、醬、醋、糖…等、保健營養的酵素發酵液、精華濃縮、精油等，製作過程絕不使用任何化工製程，添加食品添加物、防腐劑等，引用古人的智慧結晶作為高品質的堅持。所謂藥療不如食療，「健康的作物才能有食療的效果。」 善用食物裡的起承轉合，疏通身體的氣血能量，讓每個人都能獲得身心健康。
I have never heard of 養生．酵素專家｜食品保健｜無毒安心餐桌, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 養生．酵素專家｜食品保健｜無毒安心餐桌, but have not received my item. What should I do?
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I have an issue with my order from 養生．酵素專家｜食品保健｜無毒安心餐桌, but they are not getting back to me. What can I do?
The most common issues for buyers are undelivered orders and incorrect or damage items delivered. In both cases, it is the responsibility of the merchant to assist in resolving the issue. As such, the first step in such situations should always be to reach out to the merchant for direct assistance, as this is the quickest and most efficient way to get a replacement order or refund processed.
In some cases, unfortunately, the merchant may not respond to your inquiries. Sometimes, the seller may completely "disappear" - you may see that their online store no longer exists. If this happens - stay calm, as there is a good chance you can recover your money through what is called the dispute process.
The first thing you'll need to do is locate your credit card or PayPal statement to identify exactly what dollar amount you were charged, and on what date the charge occured. This is the first bit of information you will need to provide your credit card company or PayPal in order to begin the dispute process.
Once you have located the charge amount and date, you will want to reach out directly to the credit card company or PayPal (whichever you used to make the purchase) to let them know that you would like to file a dispute. Many credit card companies and PayPal will allow you to start this process directly online, but you can also call the number on the back of your credit card to speak with a representative directly.
You will be asked several questions about the situation, such as the reason for your dispute. Most representatives are extremely understanding and friendly, so do not hesitate to start this process as soon as possible!
In our experience, the dispute process generally takes 1-2 months to fully resolve. During this time, however, you will not be financially responsible for the charge. Our only piece of advice is not to over-use the dispute process. Credit card companies and PayPal will keep track of the number of disputes you file. If you file too many disputes, they may begin to identify you as a customer who purchases from unreliable merchants, or as a worst-case scenario, may believe you to be fraudulently reporting undelivered orders.