Frequently Asked Questions About PROIOIO Furniture
proioio.net關於卜里歐 卜里歐為世界級前衛家具設計中心，結合了當代先進與完整的家具設計概念與工藝 以優異的視覺感受作為設計為導向，獨創的幾何造型拼接，多圓角與異形造型的元素交互使用，塑造出極具視覺衝擊感與前衛感的新潮流家具，卜里歐每年當中都會推出新型態的當代新創意元素家具款式，企圖來帶領另一種新前衛家具設計潮流，品牌的原創設計精神將於每年新款家具發表中逐一展現
I have never heard of PROIOIO Furniture, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with PROIOIO Furniture, but have not received my item. What should I do?
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I have an issue with my order from PROIOIO Furniture, but they are not getting back to me. What can I do?
The most common issues for buyers are undelivered orders and incorrect or damage items delivered. In both cases, it is the responsibility of the merchant to assist in resolving the issue. As such, the first step in such situations should always be to reach out to the merchant for direct assistance, as this is the quickest and most efficient way to get a replacement order or refund processed.
In some cases, unfortunately, the merchant may not respond to your inquiries. Sometimes, the seller may completely "disappear" - you may see that their online store no longer exists. If this happens - stay calm, as there is a good chance you can recover your money through what is called the dispute process.
The first thing you'll need to do is locate your credit card or PayPal statement to identify exactly what dollar amount you were charged, and on what date the charge occured. This is the first bit of information you will need to provide your credit card company or PayPal in order to begin the dispute process.
Once you have located the charge amount and date, you will want to reach out directly to the credit card company or PayPal (whichever you used to make the purchase) to let them know that you would like to file a dispute. Many credit card companies and PayPal will allow you to start this process directly online, but you can also call the number on the back of your credit card to speak with a representative directly.
You will be asked several questions about the situation, such as the reason for your dispute. Most representatives are extremely understanding and friendly, so do not hesitate to start this process as soon as possible!
In our experience, the dispute process generally takes 1-2 months to fully resolve. During this time, however, you will not be financially responsible for the charge. Our only piece of advice is not to over-use the dispute process. Credit card companies and PayPal will keep track of the number of disputes you file. If you file too many disputes, they may begin to identify you as a customer who purchases from unreliable merchants, or as a worst-case scenario, may believe you to be fraudulently reporting undelivered orders.