Frequently Asked Questions About nggy jam jam

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尋找快樂的食品雜貨店。 吾子果醬是由喜歡旅行同喜歡踩單車的吾子所創立。 旅行途中,吾子認識了手工果醬,更因為單車,醞釀了成立吾子果醬的意念,創做一些充滿自已個性的口味與身邊人一齊分享。 品牌之所以叫吾子果醬,「吾子」除了是店主的名字以外,吾子更確信果醬是她的一個起點,也是一個表達的方式,利用創意將水果與不同食材的結合,保留水果的風味之餘,也要在味覺的領域中帶來驚喜。這是她作為一個food artist 最享受的。 能夠做出有趣的口味,而不失水果風味嘅果醬。果醬,除左搽面包,仲可以變成有好趣嘅料理,就係吾子果醬咁簡單!

Note: This website, Merchant Genius, is not affiliated with nggy jam jam. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of nggy jam jam, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with nggy jam jam, but have not received my item. What should I do?

If you placed an order with nggy jam jam, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that nggy jam jam can be reached via email at nggyjamjam@gmail.com. You should be able to locate further contact information on the nggy jam jam website, which can be accessed at https://nggyn.com.


Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).


If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.

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I have an issue with my order from nggy jam jam, but they are not getting back to me. What can I do?