Frequently Asked Questions About January Studio Chandler

januarystudiochandler.com
香港天然香薰蠟燭手作店,採用英美進口天然大豆蠟、韓國高質香薰油、日本乾燥花及不凋花材,全手工製作。成分天然安全,素食友善 Vegan-friendly、不做動物實驗 (cruelty-free)、不含塑化劑 (phthalate-free)、不含石蠟(petroleum-free),不會對人體做成潛在傷害。 本店致力用植物和大自然香氣蠟燭配合花藝點綴生活,提升生活品質和品味之外, 也盡量採取簡約無塑環保包裝設計,從設計、製作、手寫卡到包裝出貨,全程在本地工作室人手完成。保留人手製作的溫度,希望能把這份暖意和祝福傳遞給客人及收到禮物的朋友。 工藝品多元化,包括杯蠟、乾花蠟燭、蠟牌、擴香石、浮游花擴香瓶、車廂香薰等... 歡迎訂製。

Note: This website, Merchant Genius, is not affiliated with January Studio Chandler. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of January Studio Chandler, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with January Studio Chandler, but have not received my item. What should I do?

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I have an issue with my order from January Studio Chandler, but they are not getting back to me. What can I do?

The most common issues for buyers are undelivered orders and incorrect or damage items delivered. In both cases, it is the responsibility of the merchant to assist in resolving the issue. As such, the first step in such situations should always be to reach out to the merchant for direct assistance, as this is the quickest and most efficient way to get a replacement order or refund processed.


In some cases, unfortunately, the merchant may not respond to your inquiries. Sometimes, the seller may completely "disappear" - you may see that their online store no longer exists. If this happens - stay calm, as there is a good chance you can recover your money through what is called the dispute process.


The first thing you'll need to do is locate your credit card or PayPal statement to identify exactly what dollar amount you were charged, and on what date the charge occured. This is the first bit of information you will need to provide your credit card company or PayPal in order to begin the dispute process.


Once you have located the charge amount and date, you will want to reach out directly to the credit card company or PayPal (whichever you used to make the purchase) to let them know that you would like to file a dispute. Many credit card companies and PayPal will allow you to start this process directly online, but you can also call the number on the back of your credit card to speak with a representative directly.


You will be asked several questions about the situation, such as the reason for your dispute. Most representatives are extremely understanding and friendly, so do not hesitate to start this process as soon as possible!


In our experience, the dispute process generally takes 1-2 months to fully resolve. During this time, however, you will not be financially responsible for the charge. Our only piece of advice is not to over-use the dispute process. Credit card companies and PayPal will keep track of the number of disputes you file. If you file too many disputes, they may begin to identify you as a customer who purchases from unreliable merchants, or as a worst-case scenario, may believe you to be fraudulently reporting undelivered orders.