Frequently Asked Questions About January Studio Chandler
januarystudiochandler.com香港天然香薰蠟燭手作店，採用英美進口天然大豆蠟、韓國高質香薰油、日本乾燥花及不凋花材，全手工製作。成分天然安全，素食友善 Vegan-friendly、不做動物實驗 (cruelty-free)、不含塑化劑 (phthalate-free)、不含石蠟(petroleum-free)，不會對人體做成潛在傷害。 本店致力用植物和大自然香氣蠟燭配合花藝點綴生活，提升生活品質和品味之外， 也盡量採取簡約無塑環保包裝設計，從設計、製作、手寫卡到包裝出貨，全程在本地工作室人手完成。保留人手製作的溫度，希望能把這份暖意和祝福傳遞給客人及收到禮物的朋友。 工藝品多元化，包括杯蠟、乾花蠟燭、蠟牌、擴香石、浮游花擴香瓶、車廂香薰等... 歡迎訂製。
I have never heard of January Studio Chandler, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with January Studio Chandler, but have not received my item. What should I do?
If you placed an order with January Studio Chandler, but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the January Studio Chandler website, which can be accessed at https://januarystudiochandler.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.