Frequently Asked Questions About グリーンパン 公式オンラインショップ ～有害物質をつかわないセラミック・コーティングのフライパン～
greenpan.store"セラミック・ノンスティック・クックウェアのパイオニア「グリーンパン」の公式オンラインショップです。2007年にベルギーで誕生したグリーンパンは、従来の加工材料であるフッ素樹脂（テフロン）を一切使わず、PTFEを含まずより健康に配慮したノンスティック（こびりつき防止）加工を施し、フライパンを筆頭に調理器具業界に革命をもたらしました。“健康で安全なこと”が求められている今だからこそ、グリーンパンの良さを知ってほしい。グリーンパンは“ヘルシークッキング”をお届けするために、これからも絶え間ない研究と改善をつづけていきます。 グリーンパン公式オンラインショップは、正規代理店直営通販サイトですので、正規品を安心して通販でお求めいただけます。
I have never heard of グリーンパン 公式オンラインショップ ～有害物質をつかわないセラミック・コーティングのフライパン～, and am concerned about making a purchase. Are they trustworthy?
Sponsored Content
I placed an order with グリーンパン 公式オンラインショップ ～有害物質をつかわないセラミック・コーティングのフライパン～, but have not received my item. What should I do?
Sponsored Content
I have an issue with my order from グリーンパン 公式オンラインショップ ～有害物質をつかわないセラミック・コーティングのフライパン～, but they are not getting back to me. What can I do?
The most common issues for buyers are undelivered orders and incorrect or damage items delivered. In both cases, it is the responsibility of the merchant to assist in resolving the issue. As such, the first step in such situations should always be to reach out to the merchant for direct assistance, as this is the quickest and most efficient way to get a replacement order or refund processed.
In some cases, unfortunately, the merchant may not respond to your inquiries. Sometimes, the seller may completely "disappear" - you may see that their online store no longer exists. If this happens - stay calm, as there is a good chance you can recover your money through what is called the dispute process.
The first thing you'll need to do is locate your credit card or PayPal statement to identify exactly what dollar amount you were charged, and on what date the charge occured. This is the first bit of information you will need to provide your credit card company or PayPal in order to begin the dispute process.
Once you have located the charge amount and date, you will want to reach out directly to the credit card company or PayPal (whichever you used to make the purchase) to let them know that you would like to file a dispute. Many credit card companies and PayPal will allow you to start this process directly online, but you can also call the number on the back of your credit card to speak with a representative directly.
You will be asked several questions about the situation, such as the reason for your dispute. Most representatives are extremely understanding and friendly, so do not hesitate to start this process as soon as possible!
In our experience, the dispute process generally takes 1-2 months to fully resolve. During this time, however, you will not be financially responsible for the charge. Our only piece of advice is not to over-use the dispute process. Credit card companies and PayPal will keep track of the number of disputes you file. If you file too many disputes, they may begin to identify you as a customer who purchases from unreliable merchants, or as a worst-case scenario, may believe you to be fraudulently reporting undelivered orders.