Frequently Asked Questions About グリーンパン公式オンラインショップ　～有害物質をつかわないセラミック・コーティングのフライパン～

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"セラミック・ノンスティック・クックウェアのパイオニア「グリーンパン」の公式オンラインショップです。2007年にベルギーで誕生したグリーンパンは、従来の加工材料であるフッ素樹脂（テフロン）を一切使わず、PTFEを含まずより健康に配慮したノンスティック（こびりつき防止）加工を施し、フライパンを筆頭に調理器具業界に革命をもたらしました。“健康で安全なこと”が求められている今だからこそ、グリーンパンの良さを知ってほしい。グリーンパンは“ヘルシークッキング”をお届けするために、これからも絶え間ない研究と改善をつづけていきます。グリーンパン公式オンラインショップは、正規代理店直営通販サイトですので、正規品を安心して通販でお求めいただけます。

Note: This website, Merchant Genius, is not affiliated with グリーンパン公式オンラインショップ　～有害物質をつかわないセラミック・コーティングのフライパン～. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of グリーンパン公式オンラインショップ　～有害物質をつかわないセラミック・コーティングのフライパン～, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with グリーンパン公式オンラインショップ　～有害物質をつかわないセラミック・コーティングのフライパン～, but have not received my item. What should I do?

If you placed an order with グリーンパン公式オンラインショップ　～有害物質をつかわないセラミック・コーティングのフライパン～, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that グリーンパン公式オンラインショップ　～有害物質をつかわないセラミック・コーティングのフライパン～ can be reached via email at greenpan@y-yacht.co.jp. You should be able to locate further contact information on the グリーンパン公式オンラインショップ　～有害物質をつかわないセラミック・コーティングのフライパン～ website, which can be accessed at https://greenpan.store.

Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).

If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.