Frequently Asked Questions About 千葉文化交流中心 Chiba Travel Services
chiba.travel千葉文化交流中心有限公司成立於 2003年12月，由幾位充滿熱誠而熟悉旅遊業的基督徒及資深旅遊從業者所設立。 本中心為香港旅遊業議會會員及香港華商旅遊協會會員。 公司以竭誠服務大眾為宗旨，代辦世界各地機票、酒店住宿、旅遊套票 , 中國入境簽證、旅遊車服務及藍十字、蘇黎世旅遊保險等，同時組織具有特色的旅行團 、商務考察團及文化、體育遊學團及海外升學見學團 。
I have never heard of 千葉文化交流中心 Chiba Travel Services, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 千葉文化交流中心 Chiba Travel Services, but have not received my item. What should I do?
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I have an issue with my order from 千葉文化交流中心 Chiba Travel Services, but they are not getting back to me. What can I do?
The most common issues for buyers are undelivered orders and incorrect or damage items delivered. In both cases, it is the responsibility of the merchant to assist in resolving the issue. As such, the first step in such situations should always be to reach out to the merchant for direct assistance, as this is the quickest and most efficient way to get a replacement order or refund processed.
In some cases, unfortunately, the merchant may not respond to your inquiries. Sometimes, the seller may completely "disappear" - you may see that their online store no longer exists. If this happens - stay calm, as there is a good chance you can recover your money through what is called the dispute process.
The first thing you'll need to do is locate your credit card or PayPal statement to identify exactly what dollar amount you were charged, and on what date the charge occured. This is the first bit of information you will need to provide your credit card company or PayPal in order to begin the dispute process.
Once you have located the charge amount and date, you will want to reach out directly to the credit card company or PayPal (whichever you used to make the purchase) to let them know that you would like to file a dispute. Many credit card companies and PayPal will allow you to start this process directly online, but you can also call the number on the back of your credit card to speak with a representative directly.
You will be asked several questions about the situation, such as the reason for your dispute. Most representatives are extremely understanding and friendly, so do not hesitate to start this process as soon as possible!
In our experience, the dispute process generally takes 1-2 months to fully resolve. During this time, however, you will not be financially responsible for the charge. Our only piece of advice is not to over-use the dispute process. Credit card companies and PayPal will keep track of the number of disputes you file. If you file too many disputes, they may begin to identify you as a customer who purchases from unreliable merchants, or as a worst-case scenario, may believe you to be fraudulently reporting undelivered orders.