Frequently Asked Questions About 千葉文化交流中心 Chiba Travel Services
chiba.travel千葉文化交流中心有限公司成立於 2003年12月，由幾位充滿熱誠而熟悉旅遊業的基督徒及資深旅遊從業者所設立。 本中心為香港旅遊業議會會員及香港華商旅遊協會會員。 公司以竭誠服務大眾為宗旨，代辦世界各地機票、酒店住宿、旅遊套票 , 中國入境簽證、旅遊車服務及藍十字、蘇黎世旅遊保險等，同時組織具有特色的旅行團 、商務考察團及文化、體育遊學團及海外升學見學團 。
I have never heard of 千葉文化交流中心 Chiba Travel Services, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 千葉文化交流中心 Chiba Travel Services, but have not received my item. What should I do?
If you placed an order with 千葉文化交流中心 Chiba Travel Services, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that 千葉文化交流中心 Chiba Travel Services can be reached via email at tourchiba@chibacc.com.hk. You should be able to locate further contact information on the 千葉文化交流中心 Chiba Travel Services website, which can be accessed at https://chiba.travel.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.