Frequently Asked Questions About 山周セラミックオンライン
yamashuu-ceramic.net陶磁器製モザイクタイルのメーカーとして製造販売を行っています。 モザイクタイルアートの製作販売も行っています。 昔ながらの製法を守って品質の良いタイルを製造しています。 弊社は、1984年(昭和59年)の創業以来、タイルの町「笠原町」でタイルメーカーとして歩んでまいりました。 弊社を代表する製品である、10ミリ角のモザイクタイルは、多くの場所でタイルアートとして使われています。 昔から変わらない製造方法は手作業が多く、多くの手間がかかりますが、「10ミリ角を作って欲しい」という、お客様の声にお応えするためにも、日々努力を続けてまいります。
I have never heard of 山周セラミックオンライン, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 山周セラミックオンライン, but have not received my item. What should I do?
If you placed an order with 山周セラミックオンライン, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that 山周セラミックオンライン can be reached via email at yamashuu@triton.ocn.ne. You should be able to locate further contact information on the 山周セラミックオンライン website, which can be accessed at https://yamashuu-ceramic.net.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.