Frequently Asked Questions About WonderwallHK Mall
wonderwallhkmall.comWonderwallHK Mall主打便利的美妝平台，網羅各國優質的人氣保養品，以最優惠的價格販售各國最新保養、彩妝品，讓忙碌的您，輕鬆享受由內而外的完美呵護，並可立即掌握世界各地最新的美妝訊息，天天都能體驗不同的美麗秘密。 服務宗旨 我們堅持精選網路上口碑推薦的各品牌保養品、彩妝及香水等美妝品，隨時與世界同步，掌握最新訊息，並堅持嚴格的服務品質，期許能為 每一位消費者帶來豐富的美麗生活、優質商品、平實價格、誠信可靠、快速寄送、貼心服務為我們最大宗旨。
I have never heard of WonderwallHK Mall, and am concerned about making a purchase. Are they trustworthy?
Sponsored Content
I placed an order with WonderwallHK Mall, but have not received my item. What should I do?
If you placed an order with WonderwallHK Mall, but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the WonderwallHK Mall website, which can be accessed at https://wonderwallhkmall.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.