Frequently Asked Questions About WAZAO-IPPON｜和竿一本｜釣りに、和竿の喜びを
wazao-ippon.comWAZAO-IPPONは釣りを見つめ直し、和竿や関連商品、そして情報を提供するフィッシング・アウトドアブランドです。400年以上の歴史を持つ日本独自の和竿の魅力を現在に伝えます。100%自然由来の竿は職人による完全ハンドメイド。テンカラ・ヘラ竿・和竿ベイトロッド・タナゴ竿など豊富なラインナップのほか、カスタムオーダー、オーダーメイド対応。日本古来の伝統技法と匠の技で、淡水・海水問わず、あらゆる魚種・シーンに。布袋竹・高野竹・真竹・矢竹・トンキンカーンなど多様な竹素材だけでなく、鯨髭やグラスロッドなどを穂先に組み合わせた商品や、ご自身のロッドと接続可能なバンブーハンドル、馬素（馬の毛ライン）や浮き（ウキ）、毛バリも扱います。
I have never heard of WAZAO-IPPON｜和竿一本｜釣りに、和竿の喜びを, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with WAZAO-IPPON｜和竿一本｜釣りに、和竿の喜びを, but have not received my item. What should I do?
If you placed an order with WAZAO-IPPON｜和竿一本｜釣りに、和竿の喜びを, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that WAZAO-IPPON｜和竿一本｜釣りに、和竿の喜びを can be reached via email at saitama@studiosaitama.com. You should be able to locate further contact information on the WAZAO-IPPON｜和竿一本｜釣りに、和竿の喜びを website, which can be accessed at https://wazao-ippon.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.