Frequently Asked Questions About Wagyu Selection by OGAWA ✕ ONION（和牛セレクション）｜極上和牛ギフト

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Wagyu Selection（和牛セレクション）贈られた方が商品を自由に選べる！贈るのは「選択肢」という贅沢。極上和牛カタログギフト創業1938年、食肉のプロフェッショナルが贈る特別なギフトギフトカード、e-ギフトの2つから選べる、あたらしいギフトの形。4銘柄（松阪牛、常陸牛、前沢牛、黒毛和牛）合計約40商品の中からお選びいただけます。

Note: This website, Merchant Genius, is not affiliated with Wagyu Selection by OGAWA ✕ ONION（和牛セレクション）｜極上和牛ギフト. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Wagyu Selection by OGAWA ✕ ONION（和牛セレクション）｜極上和牛ギフト, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Wagyu Selection by OGAWA ✕ ONION（和牛セレクション）｜極上和牛ギフト, but have not received my item. What should I do?

If you placed an order with Wagyu Selection by OGAWA ✕ ONION（和牛セレクション）｜極上和牛ギフト, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that Wagyu Selection by OGAWA ✕ ONION（和牛セレクション）｜極上和牛ギフト can be reached via email at ogawa-wagyu@onionnews.co.jp. You should be able to locate further contact information on the Wagyu Selection by OGAWA ✕ ONION（和牛セレクション）｜極上和牛ギフト website, which can be accessed at https://wagyu-selection.com.

Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).

If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.