Frequently Asked Questions About オーガニック／サステナブル／ベビー用品のオンラインストア｜tomonie｜オーガニックコットンの商品お取り扱い
tomonie.nettomonie ~for little artists~ (トモニー／小さな芸術家たちへ) ベビー服を選ぶ楽しみはそのままで、人や環境にとってもちょっと良いモノを選びませんか？ 赤ちゃんの今この瞬間も未来も楽しくて愛の溢れるものであってほしいという思いから、オーガニックコットンを使用した商品中心に、環境や人権に配慮した商品を展開。アースカラーやユニセックスのアイテム多数。 小さなアトリエで商品企画から製造（ハンドメイド）までを行っている。ハギレの活用や受注生産による過剰生産の防止、オーガニックコットンの使用や環境への負担が少ない染料の使用などにつとめている。
I have never heard of オーガニック／サステナブル／ベビー用品のオンラインストア｜tomonie｜オーガニックコットンの商品お取り扱い, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with オーガニック／サステナブル／ベビー用品のオンラインストア｜tomonie｜オーガニックコットンの商品お取り扱い, but have not received my item. What should I do?
If you placed an order with オーガニック／サステナブル／ベビー用品のオンラインストア｜tomonie｜オーガニックコットンの商品お取り扱い, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that オーガニック／サステナブル／ベビー用品のオンラインストア｜tomonie｜オーガニックコットンの商品お取り扱い can be reached via email at tomoniebaby@gmail.com. You should be able to locate further contact information on the オーガニック／サステナブル／ベビー用品のオンラインストア｜tomonie｜オーガニックコットンの商品お取り扱い website, which can be accessed at https://tomonie.net.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.