Frequently Asked Questions About 月と赤パンツ / The Moon and Redpants
themoonandredpants.com月と赤パンツ／ The Moon and Redpants 公式サイト 当店の赤パンツは１種類のみ、全商品共通！数多の技術,工夫,想いをつめ込んだ執念とこだわりの逸品。赤パンツ４つの大きな特徴1.「誰でも穿ける」2.「前向きになる」3.「健康的」4.「パフォーマンスが向上する」「The Classic 」「THE CELADON 300」ギフト、記念日、バレンタイン、受験、父の日、試合、送別会、還暦「THE NAKED」愛用者用ノンパッケージ、簡易包装、１週間毎日赤パンツLoverコンセプチュアルな作品の販売 月と6ペンス、オンラインショップ、限定商品あり、丸森町、宮城県、赤パンツ専門店
I have never heard of 月と赤パンツ / The Moon and Redpants, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 月と赤パンツ / The Moon and Redpants, but have not received my item. What should I do?
If you placed an order with 月と赤パンツ / The Moon and Redpants, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that 月と赤パンツ / The Moon and Redpants can be reached via email at no-reply@komoju.com. You should be able to locate further contact information on the 月と赤パンツ / The Moon and Redpants website, which can be accessed at https://themoonandredpants.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.