Frequently Asked Questions About ROYALTY AND RIBBONS

sweetpeaaccessory.com
We provide handmade unique accessories made for any girl to feel like royalty. We are small family owned buisness that puts quality and effort into making the best designs possible. Our goal is to make every product a work of art that a princess deserves. We have everything that a princess needs.

Note: This website, Merchant Genius, is not affiliated with ROYALTY AND RIBBONS. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of ROYALTY AND RIBBONS, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with ROYALTY AND RIBBONS, but have not received my item. What should I do?

If you placed an order with ROYALTY AND RIBBONS, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that ROYALTY AND RIBBONS can be reached via email at fruith966@gmail.com. You should be able to locate further contact information on the ROYALTY AND RIBBONS website, which can be accessed at https://sweetpeaaccessory.com.

Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).

If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.