Frequently Asked Questions About SurvaQストア（サバキューストア）｜「あっ」と驚く製品が集まる！
survaq-store.comはじめまして。SurvaQ（サバキュー）ストアです。我々は『Nice product. Have a nice life.』をコンセプトに、海外で人気のある「面白い！」「あったら便利！」「ワクワクする！」ものをお届けしています。また、『お客様との約束』として、①親友に渡したい商品を提供する（がっかりさせる商品を提供しない）。②適切なタイミングで連絡を行う（お客様を不安にしない）。③確実にお届けできる商品を提供する（不安定な仕入れ先を利用しない）。を掲げ、誠実に向き合ってお客様の日々に貢献すべく邁進しております。ご質問や気になる点がございましたら、お気軽にお問い合わせ下さいませ。
I have never heard of SurvaQストア（サバキューストア）｜「あっ」と驚く製品が集まる！, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with SurvaQストア（サバキューストア）｜「あっ」と驚く製品が集まる！, but have not received my item. What should I do?
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I have an issue with my order from SurvaQストア（サバキューストア）｜「あっ」と驚く製品が集まる！, but they are not getting back to me. What can I do?
The most common issues for buyers are undelivered orders and incorrect or damage items delivered. In both cases, it is the responsibility of the merchant to assist in resolving the issue. As such, the first step in such situations should always be to reach out to the merchant for direct assistance, as this is the quickest and most efficient way to get a replacement order or refund processed.
In some cases, unfortunately, the merchant may not respond to your inquiries. Sometimes, the seller may completely "disappear" - you may see that their online store no longer exists. If this happens - stay calm, as there is a good chance you can recover your money through what is called the dispute process.
The first thing you'll need to do is locate your credit card or PayPal statement to identify exactly what dollar amount you were charged, and on what date the charge occured. This is the first bit of information you will need to provide your credit card company or PayPal in order to begin the dispute process.
Once you have located the charge amount and date, you will want to reach out directly to the credit card company or PayPal (whichever you used to make the purchase) to let them know that you would like to file a dispute. Many credit card companies and PayPal will allow you to start this process directly online, but you can also call the number on the back of your credit card to speak with a representative directly.
You will be asked several questions about the situation, such as the reason for your dispute. Most representatives are extremely understanding and friendly, so do not hesitate to start this process as soon as possible!
In our experience, the dispute process generally takes 1-2 months to fully resolve. During this time, however, you will not be financially responsible for the charge. Our only piece of advice is not to over-use the dispute process. Credit card companies and PayPal will keep track of the number of disputes you file. If you file too many disputes, they may begin to identify you as a customer who purchases from unreliable merchants, or as a worst-case scenario, may believe you to be fraudulently reporting undelivered orders.