Frequently Asked Questions About ふぐ・鷹ふく通販お取り寄せ｜Soubei-宗平
soubei-shop.com日本一の漁獲量を誇る長崎県の「とらふぐ」松浦市の自然豊かな海で育てられた「とらふぐ」は透き通った身の歯応えと上品な甘さなど、天然に負けない味わいを持ち「鷹ふく」として九州各地や関西、関東まで広い範囲で好評をえております。「鷹ふく」は「長崎県適正養殖業者認定制度」の認定を受け「安全、安心」な養殖「とらふぐ」です。そのような「とらふぐ」を全国の皆様に新松浦漁業協同組合のご協力を得てインターネットで販売することになりました。是非この機会に皆様の食卓に「鷹ふく」を加えていただけましたら幸いと思います。
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I placed an order with ふぐ・鷹ふく通販お取り寄せ｜Soubei-宗平, but have not received my item. What should I do?
If you placed an order with ふぐ・鷹ふく通販お取り寄せ｜Soubei-宗平, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that ふぐ・鷹ふく通販お取り寄せ｜Soubei-宗平 can be reached via email at info@soubei-shop.com. You should be able to locate further contact information on the ふぐ・鷹ふく通販お取り寄せ｜Soubei-宗平 website, which can be accessed at https://soubei-shop.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.