Frequently Asked Questions About TENDER MART
ryetender.comRYE TENDERは残糸・残布をアップサイクルするプロジェクトです。 衣料品の生産の背景には、衣類になることなく捨てられてゆく糸や生地が存在します。 このような境遇にある原料から衣服をつくり、世の中に送り出していきます。 原料の選定から消費者の手に渡るまで、すべての工程を自分たちの目の届く 範囲で行うこと。 すべての生産者、消費者が製品を通じて互いにリスペクト を持つこと。 「モノ」が生まれ、着られる背景に意識を巡らせること。それら のアクションに、誰もが主体的に、楽しく参加できること。 適正な循環を生み 出すための行動をRYE TENDERは選んでいきます。
I have never heard of TENDER MART, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with TENDER MART, but have not received my item. What should I do?
If you placed an order with TENDER MART, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that TENDER MART can be reached via email at info@ryetender.com. You should be able to locate further contact information on the TENDER MART website, which can be accessed at https://ryetender.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.