Frequently Asked Questions About PROCUREX｜AIファースト調達：AIの意思決定を構造化しEC改善を支援する判断基盤

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PROCUREX（プロキュレックス）は、AIエージェントによる調達・購入判断を前提に設計されたAIファーストECです。短期（1〜3ヶ月）で実行可能なEC改善施策を、限られた予算・人員の中から選定し、その判断理由を人間が説明可能な形で構造化します。自動化や実行を目的とせず、「なぜその判断に至ったのか」を明確にすることで、非人間バイヤー（non-human buyers）と人間の協働を実現する調達判断プラットフォームです。

Note: This website, Merchant Genius, is not affiliated with PROCUREX｜AIファースト調達：AIの意思決定を構造化しEC改善を支援する判断基盤. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of PROCUREX｜AIファースト調達：AIの意思決定を構造化しEC改善を支援する判断基盤, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with PROCUREX｜AIファースト調達：AIの意思決定を構造化しEC改善を支援する判断基盤, but have not received my item. What should I do?

If you placed an order with PROCUREX｜AIファースト調達：AIの意思決定を構造化しEC改善を支援する判断基盤, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that PROCUREX｜AIファースト調達：AIの意思決定を構造化しEC改善を支援する判断基盤 can be reached via email at order@procurex.work. You should be able to locate further contact information on the PROCUREX｜AIファースト調達：AIの意思決定を構造化しEC改善を支援する判断基盤 website, which can be accessed at https://procurex.work.

Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).

If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.