
Frequently Asked Questions About Prevision-Toys(プレビジョン-トイズ)
prevision-toys.com当ECショップでは、アニメ・漫画グッズを国内外から集め販売しております。皆様に興味を持っていただけるもの、既に販売していないもの等を探し、ご提供出来るよう、誠心誠意対応させて頂きます。 また、当サイトは障がい者支援の業務を行う企業が運営しており、本業務全般はいわゆる障がい者と呼ばれる方のみで行っており、収益の全ては障がい者・障がい者施設に使用されます。少しでも障がい者の収入、地位向上に貢献出来るよう当社・当サイトは運営されております。 皆様にこちらで購入して頂くことには、広く障害を持つ方の援助となり、またSDGsの一環ともなります。今後とも、当サイトをご愛好いただけますよう、何卒宜しくお願い申し上げます。
I have never heard of Prevision-Toys(プレビジョン-トイズ), and am concerned about making a purchase. Are they trustworthy?
Sponsored Content
I placed an order with Prevision-Toys(プレビジョン-トイズ), but have not received my item. What should I do?
If you placed an order with Prevision-Toys(プレビジョン-トイズ), but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the Prevision-Toys(プレビジョン-トイズ) website, which can be accessed at https://prevision-toys.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.