Frequently Asked Questions About ONE PAGE / 夢境如詩一頁 舒眠一夜 / 分離式床墊
onepage-life.com創辦人鑑於市面上的床墊存在清理與塵蟎問題 團隊擁有40幾年品牌代工背景的調床師 精研開發出以書頁型態的"可分離式床墊" 以翻頁方式深入清潔塵蟎，也讓床墊適度透氣 更適於台灣的潮濕環境，減少過敏原的孳生 正因深刻地了解床墊所需的舒適元素 ONE PAGE採用了最優質的環保綠建材 以大數據獨家分析個人的睡感， 並融入了軟硬度、彈性、透氣度..等重要元素 提供給每個人專屬的微訂製床墊體驗
I have never heard of ONE PAGE / 夢境如詩一頁 舒眠一夜 / 分離式床墊, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with ONE PAGE / 夢境如詩一頁 舒眠一夜 / 分離式床墊, but have not received my item. What should I do?
If you placed an order with ONE PAGE / 夢境如詩一頁 舒眠一夜 / 分離式床墊, but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the ONE PAGE / 夢境如詩一頁 舒眠一夜 / 分離式床墊 website, which can be accessed at https://onepage-life.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.