Frequently Asked Questions About Nippon Nostalgia Boutique
nipponnostalgiaboutique.comこのサイトは日本の伝統工芸品を海外向けに販売している。名前にNostalgia とあるように、私たちは顧客に日本古来の「郷愁」を感じて欲しいと考えている。商品を手に取り感じる懐かしさ、どこか寂しさもあるが温かみのあるあの懐かしさを世界中の方に感じてもらいたい。加えて、Boutiqueには高級品を扱う小売店という意味がある。私たちはこの高級品という意味は、職人の方々が代々受け継がれてきた技術を用い、手塩にかけて一つ一つ丁寧に作り上げた作品だと考えている。この私たちのビジネスを用いて日本の伝統工芸品が世界中の人に感動を与えること、作品をつくる生産者の方がますます発展し、技術が後世に受け継がれていくことを願う。
I have never heard of Nippon Nostalgia Boutique, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with Nippon Nostalgia Boutique, but have not received my item. What should I do?
If you placed an order with Nippon Nostalgia Boutique, but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the Nippon Nostalgia Boutique website, which can be accessed at https://nipponnostalgiaboutique.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.