Frequently Asked Questions About 宗正刃物総本社
munemasahamono.com伝承鍛造刃物（打刃物）に関して、日本一の企画力を有する宗正刃物がお贈りする火造りの「古式炭素鋼鍛造ナイフ達」。それは、全国に点在するマタギの里や、伝説の平家谷を訪ね、今尚、生存する、少数の伝承古老マタギと語り合い、 聞き取り調査をし、図面を起こし、さらに、工夫を加え可能な限り忠実に復刻され甦りました。どうぞ、「ごゆるり」と男の魂を揺さぶる火造り打ち刃物達、その名品の神髄をご堪能ください。
I have never heard of 宗正刃物総本社, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 宗正刃物総本社, but have not received my item. What should I do?
If you placed an order with 宗正刃物総本社, but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the 宗正刃物総本社 website, which can be accessed at https://munemasahamono.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.