Frequently Asked Questions About MASTER PLAN SHOP ｜ マスタープランショップ
masterplanshop.comMASTER PLAN とは建築用語で基本計画を意味する言葉です。 手に取ってくださったワードローブの基礎となれるようなものを提供したい気持ちから選んだ名前です。 私たちのお店は国内外に限らなず、洋服もしくは洋服にまつわるものを取り扱うお店です。 洋服や洋服にまつわるものと深く付き合いだしてから長い年月がたちました、いろいろなことを知れば知るほど、買えば買うほど長く付き合えるものが何なのかとより考えるようになってきました。 選ぶ理由は品質であったり、デザインであったり、その時の気分だったり。 MASTER PLANにはいつも心踊るものが取り揃えられていること、そして私たちもお客様と一緒に楽しめるお店になりたいと思っています。
I have never heard of MASTER PLAN SHOP ｜ マスタープランショップ, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with MASTER PLAN SHOP ｜ マスタープランショップ, but have not received my item. What should I do?
If you placed an order with MASTER PLAN SHOP ｜ マスタープランショップ, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that MASTER PLAN SHOP ｜ マスタープランショップ can be reached via email at info@masterplanshop.com. You should be able to locate further contact information on the MASTER PLAN SHOP ｜ マスタープランショップ website, which can be accessed at https://masterplanshop.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.