Frequently Asked Questions About 【大師發辦2.0】傳統傳承

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秉承自去年首屆「大師發辦」的成功，今年「大師發辦 2.0 」繼續邀請一眾本地著名中廚大師將 Omakase「廚師發辦」的概念融匯運用至傳統中菜上。中菜一向崇尚「不時不食」理念，由22位主廚憑其多年經驗為客人挑選最時令新鮮食材，並以超卓烹調秘技製作最出色的中菜料理。活動以「傳統傳承」為題，將以創新手法傳承傳統菜色。既有資深老師傅以獨步技藝，匠心巧製代代相傳的經典菜餚，也有將創新概念揉合傳統菜式的新晉大廚，為大家呈現嶄新中菜風味，全都為打造非凡獨特餐飲體驗而努力。

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I placed an order with 【大師發辦2.0】傳統傳承, but have not received my item. What should I do?

If you placed an order with 【大師發辦2.0】傳統傳承, but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the 【大師發辦2.0】傳統傳承 website, which can be accessed at https://masterchefschinese.com.

Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).

If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.