Frequently Asked Questions About Mali and Mae
maliandmae.comWe create educational resources out of premium woods that will last a lifetime. We put so much love into each piece, everything is designed and handmade in our studio in Queensland, Australia.We are committed to doing our part to help future generations, we have partnered with One tree planted to donate $1 per order.
I have never heard of Mali and Mae, and am concerned about making a purchase. Are they trustworthy?
Sponsored Content
I placed an order with Mali and Mae, but have not received my item. What should I do?
If you placed an order with Mali and Mae, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that Mali and Mae can be reached via email at Maliandmae@outlook.com. You should be able to locate further contact information on the Mali and Mae website, which can be accessed at https://maliandmae.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.