Frequently Asked Questions About LOVANART
lovanart.com我們相信融入藝術於日常生活，生命才會變得有價值而有趣。 字母V上的鐘擺代表著有限生命的流逝， 提示珍惜生命中的一切，而懂得欣賞藝術便是一種對自己生命的一種獎勵︒ 本網站的產品是由設計師或藝術家所創作和挑選，希望能和大家分享生活和藝術的聯繫，一起活在充滿活力的藝術當中，從此令生活便不太過枯燥乏味︒
I have never heard of LOVANART, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with LOVANART, but have not received my item. What should I do?
If you placed an order with LOVANART, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that LOVANART can be reached via email at lovaxart@gmail.com. You should be able to locate further contact information on the LOVANART website, which can be accessed at https://lovanart.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.