Frequently Asked Questions About ルシアン ー 愛情と、健康。 この子に与えられる、全て。
lechien.storeオーガニックドッグフード、オーガニックキャットフード、無添加おやつやオーガニックハーブなどの専門店です。オーガニック、無農薬、無添加、クルエルティーフリー、GMOフリーにこだわり、私たちが実際に使用し、厳しい基準にあったものだけを提供し続けています。ルシアンは、愛犬・愛猫を家族の一員と考えます。通常「雑貨」として分類されるペット商品の安全基準は十分でないと考え、私たち人間と同等あるいはそれ以上の高い透明性・安全基準にこだわります。内側から健康であるための身体の作り方、そしてその大切さを熟知している獣医学、生物学、メディカルハーブの専門家があなたとあなたの家族の健康を全力でサポートいたします。
I have never heard of ルシアン ー 愛情と、健康。 この子に与えられる、全て。, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with ルシアン ー 愛情と、健康。 この子に与えられる、全て。, but have not received my item. What should I do?
If you placed an order with ルシアン ー 愛情と、健康。 この子に与えられる、全て。, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that ルシアン ー 愛情と、健康。 この子に与えられる、全て。 can be reached via email at info@lechien.stor. You should be able to locate further contact information on the ルシアン ー 愛情と、健康。 この子に与えられる、全て。 website, which can be accessed at https://lechien.store.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.