Frequently Asked Questions About Leaves online
leaves-online.com『Leaves online（リーブス オンライン）』 は「お菓子」を通じて新しいライフスタイルを提案する、お取り寄せグルメ通販サイトです。 エディターが厳選した全国のお取り寄せスイーツを販売。誕生日やお祝い事に利用できるスイーツを販売しま 利用シーン例）誕生日 内祝 結婚内祝 結婚祝 記念日 出産内祝 入進学内祝 七五三 お祝い 御祝 結婚引き出物 結婚引出物 結婚式 セット 詰め合わせ プチギフト ギフト ギフトセット プレゼント ごあいさつ ご挨拶 新築祝い 快気祝い 快気内祝 お見舞い 全快祝い 御見舞御礼 長寿祝い 金婚式 記念品 引越し 香典返し 弔事 法要 法事 四十九日 満中陰志 初盆 偲び草 粗供養 お供え
I have never heard of Leaves online, and am concerned about making a purchase. Are they trustworthy?
Sponsored Content
I placed an order with Leaves online, but have not received my item. What should I do?
If you placed an order with Leaves online, but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the Leaves online website, which can be accessed at https://leaves-online.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.