Frequently Asked Questions About フランセーズラ・ポルテ公式オンラインストア

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川崎市溝の口にあるフレンチレストラン「フランセーズラポルテ」が「レストランの味をご自宅でお気軽にお召し上がり頂きたい…」という想いをコンセプトに安心かつ安全なお料理とスイーツを、当店で人気のランナップでご用意したオンラインショップ。全国お取り寄せにも対応！名だたる名店で修業し、ミシュランのお墨付きシェフの味を是非ご自宅でお楽しみ下さい。

Note: This website, Merchant Genius, is not affiliated with フランセーズラ・ポルテ公式オンラインストア. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

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I placed an order with フランセーズラ・ポルテ公式オンラインストア, but have not received my item. What should I do?

If you placed an order with フランセーズラ・ポルテ公式オンラインストア, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that フランセーズラ・ポルテ公式オンラインストア can be reached via email at laporte.order@gmail.com. You should be able to locate further contact information on the フランセーズラ・ポルテ公式オンラインストア website, which can be accessed at https://laporte.store.

Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).

If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.