Frequently Asked Questions About 宮雅店 - 天然石アクセサリー専門のオンラインショップ
kyugamise.com宮雅店の公式オンラインショップ。天然石アクセサリー専門店です。あなたの個性に合ったステキな天然石を選んで長く愛用していただけたら嬉しいです。そして、人生をより良い方向へと導いていきましょう。当店のアクセサリーは国内で熟練の職人さんがひとつひとつ手作りしております。
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I placed an order with 宮雅店 - 天然石アクセサリー専門のオンラインショップ, but have not received my item. What should I do?
If you placed an order with 宮雅店 - 天然石アクセサリー専門のオンラインショップ, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that 宮雅店 - 天然石アクセサリー専門のオンラインショップ can be reached via email at kyugaonlineshop@gmail.com. You should be able to locate further contact information on the 宮雅店 - 天然石アクセサリー専門のオンラインショップ website, which can be accessed at https://kyugamise.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.