Frequently Asked Questions About Household Goods|Brushes|Cleaning Supply|Long Flexible Brushes

konexusa.com
We are a group of young entrepreneurs from Brooklyn, NY who found their passion in bringing a high quality European merchandise for everyday use to the North American market. We realized that the market is flooded with low quality items made at Chinese and other cheap-labor, low-standard manufacturers. It is amazing to see American and Canadian customers get acquainted with the quality standards and designs from European manufacturers. Our specialty is cleaning brushes that we hand pick from Polish, German and Belgian producers. The quality of materials and design easily surpass the ones of the products made in China. Our logistical solutions make it possible to offer competitive prices.

Note: This website, Merchant Genius, is not affiliated with Household Goods|Brushes|Cleaning Supply|Long Flexible Brushes. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Household Goods|Brushes|Cleaning Supply|Long Flexible Brushes, and am concerned about making a purchase. Are they trustworthy?

Sponsored Content

I have an issue with my order from Household Goods|Brushes|Cleaning Supply|Long Flexible Brushes, but they are not getting back to me. What can I do?

The most common issues for buyers are undelivered orders and incorrect or damage items delivered. In both cases, it is the responsibility of the merchant to assist in resolving the issue. As such, the first step in such situations should always be to reach out to the merchant for direct assistance, as this is the quickest and most efficient way to get a replacement order or refund processed.

In some cases, unfortunately, the merchant may not respond to your inquiries. Sometimes, the seller may completely "disappear" - you may see that their online store no longer exists. If this happens - stay calm, as there is a good chance you can recover your money through what is called the dispute process.

The first thing you'll need to do is locate your credit card or PayPal statement to identify exactly what dollar amount you were charged, and on what date the charge occured. This is the first bit of information you will need to provide your credit card company or PayPal in order to begin the dispute process.

Once you have located the charge amount and date, you will want to reach out directly to the credit card company or PayPal (whichever you used to make the purchase) to let them know that you would like to file a dispute. Many credit card companies and PayPal will allow you to start this process directly online, but you can also call the number on the back of your credit card to speak with a representative directly.

You will be asked several questions about the situation, such as the reason for your dispute. Most representatives are extremely understanding and friendly, so do not hesitate to start this process as soon as possible!

In our experience, the dispute process generally takes 1-2 months to fully resolve. During this time, however, you will not be financially responsible for the charge. Our only piece of advice is not to over-use the dispute process. Credit card companies and PayPal will keep track of the number of disputes you file. If you file too many disputes, they may begin to identify you as a customer who purchases from unreliable merchants, or as a worst-case scenario, may believe you to be fraudulently reporting undelivered orders.

←Back to Household Goods|Brushes|Cleaning Supply|Long Flexible Brushes Store Listing