Frequently Asked Questions About iOil aromatherapy 艾優芳療
ioilsaroma.com艾優芳療 (iOil aromatherapy) 公司的使命是經營一間提供天然及有信譽的精油品牌「iOil aroma」 (「iOil」)。艾優芳療的股東兼經營者（擁有IFA畢業証書）認為，使用天然純正精油的概念（不論產品，按摩以及治療）對大眾生活，心靈及身體都有模大的幫助。 公司品牌名稱「iOil」，國語諧音跟「愛油」相似，廣東話「艾優」有優質治療之意，而英文即代表精油是一種時尚態度，隨時隨地於網絡平台選購，十分方便。無時無刻都陪伴著每一位客人。
I have never heard of iOil aromatherapy 艾優芳療, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with iOil aromatherapy 艾優芳療, but have not received my item. What should I do?
If you placed an order with iOil aromatherapy 艾優芳療, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that iOil aromatherapy 艾優芳療 can be reached via email at ioilaromatherapy@gmail.com. You should be able to locate further contact information on the iOil aromatherapy 艾優芳療 website, which can be accessed at https://ioilsaroma.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.