Frequently Asked Questions About IHATOV
ihatov.onlineRESPECT YOUR PERSONALITY 着心地の背景に感じる美しいフォルムと 長年の服作りのキャリアで培ってきた心地良い着心地と美しい服作り。 ルーズなシルエットのイージーウエアリングも体の厚みや動作を考えて作った 服は体にしっくりと馴染んで本当に着心地が良いと思う。 オーバーサイズの服はまるでヤジロベエの様に肩を起点に バランスを取ろうとする。 造りの良い服は後や前にずり落ちずに、肩に重みを感じずに着ることが可能だ。 機能性を重視するポリエステルやナイロンも必要だけれど それだけでは心が寒々として味気なさ過ぎる。 高密度なコットンや繊維の細いウールはフカつかずに ストンと落ちる事で成熟したシルエットになる。
I have never heard of IHATOV, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with IHATOV, but have not received my item. What should I do?
If you placed an order with IHATOV, but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the IHATOV website, which can be accessed at https://ihatov.online.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.