Frequently Asked Questions About 魔法と着る物語 ✴︎グリモワール✴︎
grimoire-jp.comグリモワールは「魔法と着る物語」を取り扱う、個性的なファッション通販です 中世ヨーロッパから伝わる自然魔術をベースに、幸せになれる魔法の使い方を発信しています。 簡単に使える魔法の練習や儀式の方法をお伝えする「魔術の教科書〜実践編 」 異世界へタイムスリップした、魔法使いのお嬢様のための中世ヨーロッパ時代の貴族のファッションや魔法学園に入学するための制服や杖などのグッズたち戦前の日本にタイムスリップした様な、大正ロマンや明治時代のお嬢様ファッションなど、 新しい世界へとあなたを誘う特別な魔法のアイテムをたくさんご用意しています。時空を超えた異世界や歴史を感じる世界観がお好きな方に、個性的なファッションを提供
I have never heard of 魔法と着る物語 ✴︎グリモワール✴︎, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 魔法と着る物語 ✴︎グリモワール✴︎, but have not received my item. What should I do?
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I have an issue with my order from 魔法と着る物語 ✴︎グリモワール✴︎, but they are not getting back to me. What can I do?
The most common issues for buyers are undelivered orders and incorrect or damage items delivered. In both cases, it is the responsibility of the merchant to assist in resolving the issue. As such, the first step in such situations should always be to reach out to the merchant for direct assistance, as this is the quickest and most efficient way to get a replacement order or refund processed.
In some cases, unfortunately, the merchant may not respond to your inquiries. Sometimes, the seller may completely "disappear" - you may see that their online store no longer exists. If this happens - stay calm, as there is a good chance you can recover your money through what is called the dispute process.
The first thing you'll need to do is locate your credit card or PayPal statement to identify exactly what dollar amount you were charged, and on what date the charge occured. This is the first bit of information you will need to provide your credit card company or PayPal in order to begin the dispute process.
Once you have located the charge amount and date, you will want to reach out directly to the credit card company or PayPal (whichever you used to make the purchase) to let them know that you would like to file a dispute. Many credit card companies and PayPal will allow you to start this process directly online, but you can also call the number on the back of your credit card to speak with a representative directly.
You will be asked several questions about the situation, such as the reason for your dispute. Most representatives are extremely understanding and friendly, so do not hesitate to start this process as soon as possible!
In our experience, the dispute process generally takes 1-2 months to fully resolve. During this time, however, you will not be financially responsible for the charge. Our only piece of advice is not to over-use the dispute process. Credit card companies and PayPal will keep track of the number of disputes you file. If you file too many disputes, they may begin to identify you as a customer who purchases from unreliable merchants, or as a worst-case scenario, may believe you to be fraudulently reporting undelivered orders.