Frequently Asked Questions About 名酒匯國際有限公司
grandcrucellarhk.com名酒滙在2010年成立名酒匯國際有限公司，專營高端紅酒批發，主要客戶為香港及內地的紅酒貿易商、小批發商、實體店鋪、酒店及各類會所。 經過十幾年經營管理的積累，本公司以傳播紅酒文化為方式，特別注意以品質爲重，並以精益求精的服務精神在市場上積累了大量客戶，在香港紅酒業界贏得良好的口碑，也取得了很高的知名度。
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I placed an order with 名酒匯國際有限公司, but have not received my item. What should I do?
If you placed an order with 名酒匯國際有限公司, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that 名酒匯國際有限公司 can be reached via email at cs.grandcrucellarhk@gmail.com. You should be able to locate further contact information on the 名酒匯國際有限公司 website, which can be accessed at https://grandcrucellarhk.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.