Frequently Asked Questions About EMROSE：Apparel for women (女性用アパレル)
emrose.studioベトナム発女性用アパレルブランド「EMROSE」 女性用のオフィスカジュアルに最適なシャツやワンピース、秋冬コート、スカートなどご用意。 デザイン企画、生地の選定、縫製から販売までワンストップで行うから実現可能な高品質かつ手頃な価格。 ユニークかつシンプルなデザインで、優雅さをデザインし、あなたの日常をより輝く日々へ。すべての女性が自信を持ち輝ける未来を創りたい、そんな想いを持ったブランド
I have never heard of EMROSE：Apparel for women (女性用アパレル), and am concerned about making a purchase. Are they trustworthy?
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I placed an order with EMROSE：Apparel for women (女性用アパレル), but have not received my item. What should I do?
If you placed an order with EMROSE：Apparel for women (女性用アパレル), but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that EMROSE：Apparel for women (女性用アパレル) can be reached via email at emrose.studio29@gmail.com. You should be able to locate further contact information on the EMROSE：Apparel for women (女性用アパレル) website, which can be accessed at https://emrose.studio.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.