Frequently Asked Questions About 真珠倶楽部
eihopearl.com卸直販店だからできる価格と商品ラインナップ。 豊富な品揃えと他にはない希少真珠をご覧ください。 当社は真珠の街・神戸より古くから真珠卸業を営んでおります。長年培ったたしかな目利きで美しい真珠をお安く独自のルートから入る希少な真珠を仕入れております。「真珠の美しさを身近に楽しむ」をコンセプトに皆様に沢山の真珠達をご紹介させて頂きます。日本国内や世界から仕入れた真珠を神戸のある当社で1点1点職人が手作りで仕上げさせて頂いております。
I have never heard of 真珠倶楽部, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 真珠倶楽部, but have not received my item. What should I do?
If you placed an order with 真珠倶楽部, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that 真珠倶楽部 can be reached via email at 00sinju_club@etude.ocn.ne. You should be able to locate further contact information on the 真珠倶楽部 website, which can be accessed at https://eihopearl.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.