Frequently Asked Questions About DORA SHOP JAPAN～日本直送～

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～日本直送～免稅免代購～幸福無國際，優質生活無邊際～日本商品，品質精緻優良世界聞名。DORA SHOP是將日本商品銷售前往海外各地的網路商店。最新生活用品、食品、居家用品、美妝用品等，各式各樣的日本商品應有盡有。網店內購買商品無論數量多寡，全部免稅，顧客只需動動您的手指日本原裝進口商品，運送到家。秉持著為顧客提供優惠服務的信念開設的朵拉網店，需要您的支持與鼓勵！！

Note: This website, Merchant Genius, is not affiliated with DORA SHOP JAPAN～日本直送～. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of DORA SHOP JAPAN～日本直送～, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with DORA SHOP JAPAN～日本直送～, but have not received my item. What should I do?

If you placed an order with DORA SHOP JAPAN～日本直送～, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that DORA SHOP JAPAN～日本直送～ can be reached via email at info@dorashop-jp.com. You should be able to locate further contact information on the DORA SHOP JAPAN～日本直送～ website, which can be accessed at https://dorashop-jp.com.

Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).

If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.