Frequently Asked Questions About D Nail Collection
dnailcollection.comDNail购买须知 本店所有甲片都是根据小姐妹们下单的顺序尺寸以及备注信息纯手工制作的，手工制作需要时间请勿催促哦！发货时间需要7-10天工作日（愿意等待再下单，具体时间根据订单量决定，可联系客服） 关于尺寸：详细页有具体的测量方式不了解的可以联系客服，请勿拍照片或视频让客服目测的一点都不准确！务必一定要测量好尺寸再下单！ 收到甲片后如有问题请马上第一时间联系客服，手定制不支持退款….请小姐妹们见谅☺️
I have never heard of D Nail Collection, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with D Nail Collection, but have not received my item. What should I do?
If you placed an order with D Nail Collection, but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the D Nail Collection website, which can be accessed at https://dnailcollection.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.