Frequently Asked Questions About 和紙のやさしさマスク - キュアテックス
curetex-washi.com独自開発の和紙繊維〈キュアテックス〉100%ひとにやさしく、環境にもやさしい、メイドインジャパンのサステナブルなマスクです ｜〈キュアテックス〉は、植物由来の天然繊維100%の和紙糸。環境負荷の少ない多年生植物を原料とする和紙を、化学的な加工に頼らず手間ひまかける独自製法で繊維にしています。 天然繊維のため肌にやさしく、敏感肌にも安心。植物本来の「調湿」「抗菌」「消臭」効果でマスク内は衛生的に保たれ、ムレにくく、気になるニオイも解消します。 洗って繰り返し使用でき、洗っても効果はそのまま。使い古したら土に埋めておけば生分解し、環境を汚しません。土から生まれて土に還る、まさにサステナブルなマスクです。耳が痛くならないにおわない日本製。
I have never heard of 和紙のやさしさマスク - キュアテックス, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 和紙のやさしさマスク - キュアテックス, but have not received my item. What should I do?
If you placed an order with 和紙のやさしさマスク - キュアテックス, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that 和紙のやさしさマスク - キュアテックス can be reached via email at info@curetex.jp. You should be able to locate further contact information on the 和紙のやさしさマスク - キュアテックス website, which can be accessed at https://curetex-washi.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.