Frequently Asked Questions About ComfyCozy 原居 │ 原木傢俬 | 手工精品
comfycozyhk.com本店原木傢俬為印尼直送，全部由人手逐一生產，絕不濫製。原木不含甲醛或其他致癌物質，有部份產品以再生木製造，齊來為響應環保出一分力。大自然資源豐富，其中樹木更不可或缺的家品素材。為了堅持一貫的環保原則，本店與同樣大力響應環保的印尼手工藝品工場合作，利用各種各樣的天然寶藏，如各種木材、植物和貝殼等，設計出不同類型的藝術家品，為生活注入文化氣息和品味。
I have never heard of ComfyCozy 原居 │ 原木傢俬 | 手工精品, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with ComfyCozy 原居 │ 原木傢俬 | 手工精品, but have not received my item. What should I do?
If you placed an order with ComfyCozy 原居 │ 原木傢俬 | 手工精品, but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the ComfyCozy 原居 │ 原木傢俬 | 手工精品 website, which can be accessed at https://comfycozyhk.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.