Frequently Asked Questions About 珈琲兄弟: 熱愛咖啡，希望以咖啡互相分享及交流。
coffeebroshk.com成立於2015年，由兩位熱愛咖啡的兄弟主理，並於同年成爲韓國初創咖啡用具品牌Cafflano之香港官方代理商，開始為香港引進優質而創新的韓國咖啡用品 - Cafflano 手沖系列。Facebook專頁：https://www.facebook.com/coffeebroshk
I have never heard of 珈琲兄弟: 熱愛咖啡，希望以咖啡互相分享及交流。, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 珈琲兄弟: 熱愛咖啡，希望以咖啡互相分享及交流。, but have not received my item. What should I do?
If you placed an order with 珈琲兄弟: 熱愛咖啡，希望以咖啡互相分享及交流。, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that 珈琲兄弟: 熱愛咖啡，希望以咖啡互相分享及交流。 can be reached via email at admin@coffeebroshk.com. You should be able to locate further contact information on the 珈琲兄弟: 熱愛咖啡，希望以咖啡互相分享及交流。 website, which can be accessed at https://coffeebroshk.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.