Frequently Asked Questions About citilala
citilala.comCitiLaLa 是一家選品電子商務公司，專門為全球消費者，挖掘世界各地獨特且充滿個性的商品。自 2020 年成立起，我們透過高標準的選品方式，精選商品，來自歐美日的質感好物。 「探索生活中的美好」一直是 CitiLaLa 的核心價值。我們的願景，是希望你透過 citilala發覺、體驗來自世界各地的好物，進而創造⽇常生活中，更多的啟發與滿足。
I have never heard of citilala, and am concerned about making a purchase. Are they trustworthy?
Before you make any purchases online, you should make sure that the merchant you purchase from is a legitimate and trustworthy seller. We are not associated with citilala, so you will need to make your own judgment calls about the risks of purchasing from a merchant you are not familiar with. That being said, below are some recommendations and tips.
First, determine what information is made available about the seller. Does the seller provide a physical street address? Is there a dedicated customer support email address? Is there an "About Us" page that goes into detail about who the people behind the online store are, and what their story is? The more information there is, the more likely a merchant is a serious and legitimate seller. You can even dig a bit deeper - for example, plug in the physical street address into Google Maps and see if the location is someone's home, or an actual office building. What is the domain name for the email address? If it is a gmail or yahoo email address, for instance, that may suggest the merchant has not taken the time and effort to create a dedicated email address tied to the merchant's online store website.
According to our records, citilala was registered on November 30, 2020. This may help provide some clues as to how long the merchant has been in business. Keep in mind, however, that not all merchants have had an online store since they started. Some companies sell from physical storefronts for many years before registering an online store.
Next, you could attempt to reach out to citilala directly with some questions about the products you are interested in. Even if you don't have any specific questions, don't be afraid to ask questions to confirm things you see on the website. For example, you could ask something like "I see on your website that orders over $50 qualifies for free shipping. I am based in XXXX location, would I also qualify for this offer?" The most important thing here is to determine if the merchant is able to provide a timely and professional response. If you don't hear back at all, that would be a big red flag. If the merchant isn't even willing to help you make a purchase, how can you expect them to help if something goes wrong after you place your order?
Finally, if you do decide to make the purchase, be sure to use a payment method which provides protection for the buyer (you). Many credit cards, as well as PayPal, offer buyer protection in case you do not receive the items you received. For example, check out PayPal's Purchase Protection program.