Frequently Asked Questions About 華麗園
beautyfloristshop.com華麗園開業至今已超過十年，店長經驗豐富。而本花店所選用之鮮花花材、生果籃、禮品籃保證以新鮮、優質為服務宗旨，並且重視顧客需求，客人可選購由本花店親自設計的花束花籃或來相訂做花束花籃，務求令顧客得到價廉物美及滿意的服務，信譽保證之選。 Beauty Florist 實體及網上花店－專營情人節花束，畢業花束，公仔花束，母親節花束，開張花籃，帛事花籃，結婚花球，生果籃，心形盒花，中秋節生果籃，中秋節禮物籃，聖誕節禮物籃，新年禮物籃，彩虹玫瑰花。 訂花或其他產品免費送貨。送花服務有專業送花車隊至香港、九龍、新界各區，快捷可靠，令客人安心訂花。
I have never heard of 華麗園, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with 華麗園, but have not received my item. What should I do?
If you placed an order with 華麗園, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that 華麗園 can be reached via email at info@floristbybonnie.com. You should be able to locate further contact information on the 華麗園 website, which can be accessed at https://beautyfloristshop.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.