Frequently Asked Questions About Bacchus 地酒とクラフトビールの専門店
bacchus-onlineshop.com静岡県の地酒、クラフトビールを中心に、全国各地から厳選した本当に美味しいお酒を販売しております。日本酒は季節や食事、その時の気分に合わせた楽しみ方ができるよう、冷酒や燗酒向きのもの、ワイングラスでお楽しみいただけるものなど、バリエーション豊富な品揃えが自慢です。入手困難な人気クラフトビールも多数ご用意。ヘイジーやサワービール、スタウト、フルーツたっぷりなビールなど、当店でお気に入りの品を見つけていただけると幸いです。 どの方にも喜ばれる、お祝いや贈り物におすすめのギフトセットもご用意。バリエーション豊富なギフトラッピングで、プレゼント、記念品、御中元やお歳暮、内祝いなど…様々なシーンでご利用していただけます。熨斗の対応も可能です。
I have never heard of Bacchus 地酒とクラフトビールの専門店, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with Bacchus 地酒とクラフトビールの専門店, but have not received my item. What should I do?
If you placed an order with Bacchus 地酒とクラフトビールの専門店, but have not yet received the item, the first thing you should do is contact the seller. You should be able to locate further contact information on the Bacchus 地酒とクラフトビールの専門店 website, which can be accessed at https://bacchus-onlineshop.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.